Shipping policy

At Vonsten Sweden, every order is carefully prepared and dispatched from Stockholm, Sweden. We ship throughout Sweden and Europe. Shipping availability, delivery options and rates are shown at checkout.

Order Processing

We aim to prepare and dispatch your order as quickly as possible.

Orders are normally processed and dispatched within 0–2 business days after your order is placed.

Orders placed on weekends, public holidays or during particularly busy periods may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation by email.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

The cost may vary depending on your delivery destination and the shipping option available for your order.

There are no hidden shipping charges from Vonsten Sweden after your purchase has been completed.

Where We Ship

We currently ship to:

Sweden and selected EU countries.

At this time, we currently ship only to the destinations available at checkout.

We hope to expand our delivery destinations in the future.

Estimated Delivery Times

All orders are dispatched from Stockholm, Sweden.

Estimated delivery times after dispatch are approximately:

Sweden: 1–3 business days
EU countries: 3–7 business days

These delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to the carrier, public holidays, weather conditions, high-volume periods or other circumstances outside our control.

Track Your Order

If you choose a tracked delivery option, you will receive tracking information once your order has been dispatched. Standard Delivery may be offered without tracking where available.

You can follow the progress of your shipment through our Track Your Order page.

Taxes & Additional Charges

Applicable taxes and charges collected by Vonsten Sweden are included in the amount shown to you at checkout.

Since we currently ship within Sweden and selected EU countries, you will not be charged unexpected customs duties by Vonsten Sweden after completing your purchase.

Order Confirmation

After placing your order, you will receive an order confirmation at the email address provided during checkout.

Please check your order details and shipping address carefully.

If you notice an error, contact us as soon as possible at info@vonsten.com. Because orders are processed quickly, we cannot guarantee that changes can be made once your order has been prepared for dispatch.

Changing or Cancelling an Order

If you would like to change or cancel an order, please contact info@vonsten.com as soon as possible.

If your order has not yet been dispatched, we will do our best to make the requested change or cancellation.

Once an order has been handed over to the carrier, we can no longer cancel or modify the shipment. You may still return eligible items after receiving them in accordance with our Returns & Exchanges policy.

Delayed Orders

If your order has not arrived within:

Sweden: 6 business days after dispatch
EU Countries: 10 business days after dispatch

please contact info@vonsten.com with your order number, and we will help investigate the shipment.

Occasional carrier delays are outside our direct control, but we will always do our best to help you locate your order.

If Your Order Is Marked as Delivered

If tracking shows your order as delivered but you cannot locate it, please first check your mailbox, delivery location, household members, neighbours and any information provided by the carrier.

If you still cannot locate the shipment, contact us at info@vonsten.com with your order number and tracking information so we can assist you with the next steps.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate delivery address at checkout.

If you notice an error, contact us immediately at info@vonsten.com.

If your order has not yet been dispatched, we will do our best to correct the address. Once the shipment has been handed over to the carrier, we cannot guarantee that the delivery address can be changed.

Damaged, Missing or Incorrect Items

If your order arrives damaged, contains an incorrect item, or something is missing, please contact us at info@vonsten.com within 3 days of delivery.

Please include your order number, a description of the issue and clear photographs of the item and packaging so we can investigate quickly.

This notification period does not affect any statutory consumer rights that may apply.

Questions About Your Order?

We're happy to help.

Email: info@vonsten.com
Vonsten Sweden
Stockholm, Sweden

Please include your order number when contacting us regarding an existing order.

Every stone. Every meaning. Made for you.