Last updated: September 2026
At Vonsten Sweden, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit www.vonsten.com, place an order, contact us or otherwise interact with Vonsten Sweden.
We process personal data in accordance with applicable data-protection legislation, including the EU General Data Protection Regulation (GDPR).
1. About Vonsten Sweden
Vonsten Sweden is a Swedish online jewelry business offering natural-stone jewelry through www.vonsten.com.
The business is registered in Sweden and registered for VAT.
For privacy-related questions, you can contact us at:
Vonsten Sweden
Registered trader: Bulut Chalashkan
Business address: Lagmansbacken 5, 145 56 Norsborg, Sweden
Email: info@vonsten.com
Website: www.vonsten.com
2. Information We Collect
Depending on how you interact with our website, we may collect personal information including:
- Name
- Email address
- Telephone number
- Billing and shipping address
- Order and purchase information
- Payment-related information
- Customer-service communications
- Returns and exchange information
- IP address
- Browser and device information
- Website activity and interactions
- Cookie and consent preferences
- Marketing preferences
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. Payment Information
Payments are processed through the payment methods and payment providers made available at checkout.
Vonsten Sweden does not need to directly store your complete payment-card details when payment is handled by an authorised third-party payment provider.
Payment providers may independently process certain personal information according to their own privacy policies.
4. How We Use Your Personal Information
We may process your personal information to:
- Process and fulfil your orders
- Process payments
- Arrange and track deliveries
- Send order and shipping confirmations
- Provide customer service
- Handle returns, exchanges and complaints
- Prevent and investigate fraud or misuse
- Maintain and improve our website
- Comply with accounting, tax and other legal obligations
- Protect our legal rights
- Send marketing communications where we have an appropriate legal basis
- Analyse website performance and customer interactions where permitted
We do not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted by law.
5. Legal Bases for Processing
Under the GDPR, we must have a lawful basis for processing personal data.
Depending on the circumstances, we may process your information because:
Contract — processing is necessary to process your purchase, arrange delivery, handle a return or otherwise fulfil our agreement with you.
Legal obligation — processing is necessary to comply with applicable laws, including accounting and tax requirements.
Legitimate interests — processing is necessary for legitimate business purposes, such as protecting our website, preventing fraud and improving our services, where those interests are not overridden by your rights.
Consent — in certain situations, we process information based on your consent, such as certain marketing or cookie activities. Where processing relies on consent, you may withdraw your consent.
6. Order & Delivery Information
When you place an order, we use the information you provide to process the purchase and deliver your products.
This may require sharing necessary information with companies involved in fulfilling your order, such as:
- Payment providers
- Shipping and delivery companies
- E-commerce and website providers
- Order-management services
- Other service providers necessary to complete your purchase
We only provide information reasonably necessary for the relevant service.
7. Shopify
Our online store may be operated using Shopify.
Shopify may process personal information when providing the e-commerce infrastructure used to operate our store, including information associated with visits, checkout and orders.
Shopify's own privacy practices may also apply to information it processes through its services.
8. Cookies & Similar Technologies
Our website may use cookies and similar technologies.
Cookies can be used for purposes such as:
- Keeping the website functioning correctly
- Remembering shopping-cart information
- Maintaining security
- Remembering preferences
- Measuring website performance
- Understanding how visitors interact with our website
- Supporting advertising and marketing where permitted
Where legally required, non-essential cookies will only be used after obtaining your consent.
You can manage applicable cookie preferences through the cookie settings available on our website.
You can review or change applicable cookie preferences through the cookie settings available on our website.
9. Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your contact information to send you information about Vonsten Sweden, including new products, collections, offers and promotions.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
You may also contact us at info@vonsten.com.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications relating to an order you have placed.
10. Advertising & Analytics
Where permitted and subject to applicable consent requirements, we may use analytics and advertising technologies to understand how visitors use our website and measure the effectiveness of our marketing.
These services may process information such as your device information, IP address, website activity and interactions with advertisements.
If Vonsten Sweden uses services such as Meta advertising or Google analytics/advertising technologies, their respective providers may also process information according to their own privacy policies.
Where required, these technologies will be controlled through our cookie-consent system.
11. Sharing Personal Information
We do not sell your personal information.
We may share personal information with trusted service providers where necessary to operate our business, including:
- E-commerce providers
- Payment processors
- Shipping and logistics providers
- Email and customer-service providers
- Website hosting and technology providers
- Analytics providers
- Advertising providers where permitted
- Professional advisers where necessary
We may also disclose information where required by law, a court, regulatory authority or other legally valid request.
Service providers are expected to process information in accordance with applicable data-protection requirements.
12. International Data Transfers
Some of the service providers we use may process personal information outside Sweden or the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we take appropriate measures as required by applicable data-protection law, such as relying on an adequacy decision or appropriate contractual safeguards.
13. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.
For example, certain order, transaction and accounting information may need to be retained for the period required under Swedish accounting and tax legislation.
Customer-service and other information may be retained for an appropriate period where necessary to handle disputes, complaints, legal obligations or legitimate business needs.
When personal information is no longer required, it will be deleted or anonymised where appropriate.
14. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
15. Your Rights
Subject to the GDPR and applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of personal information in certain circumstances
- Request restriction of processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request data portability where applicable
- Lodge a complaint with the relevant data-protection authority
Some rights are subject to legal exceptions. For example, we may need to retain certain information even after a deletion request where we are legally required to keep it.
To exercise your rights, contact:
We may need to verify your identity before fulfilling certain requests.
16. Complaints
If you believe that your personal information has been processed incorrectly, please contact us first at info@vonsten.com so that we can investigate your concern.
You also have the right to lodge a complaint with the competent data-protection supervisory authority.
For businesses established in Sweden, the relevant authority is generally the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten — IMY).
17. Children's Privacy
Our website and products are not intended to knowingly collect unnecessary personal information from children.
If you believe that a child has provided personal information to us inappropriately, please contact info@vonsten.com.
18. Third-Party Links
Our website may contain links to third-party websites or services.
Vonsten Sweden is not responsible for the privacy practices or content of independent third-party websites.
We encourage you to review the privacy policy of any third-party service you choose to use.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
The latest version will always be published on www.vonsten.com, together with the date it was last updated.
20. Contact Us
If you have questions about this Privacy Policy, how your personal information is processed or would like to exercise your data-protection rights, contact:
VONSTEN SWEDEN
Sweden
Email: info@vonsten.com
Website: www.vonsten.com
VONSTEN SWEDEN
Every stone. Every meaning. Made for you.
