At Vonsten Sweden, we want you to be completely satisfied with your jewelry. If your order isn’t quite right, we’re here to help.
Prefer to exchange?
If you would prefer another piece, please contact us at info@vonsten.com with your order number and the item you would like to exchange.
Once your return has been received and inspected, we’ll arrange your exchange. If the replacement item has a different price, we’ll let you know about any price difference before proceeding.
Return shipping to Vonsten Sweden is paid by the customer. Shipping of the replacement item back to you is covered by Vonsten Sweden.
Prefer your money back?
You may return your order within 14 days of receiving it.
To be eligible for a return, the jewelry must be unused, unworn, undamaged and returned in its original condition and packaging.
Once your return has been received and inspected, your refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process the refund.
How to make a return or exchange
Before returning an item, email info@vonsten.com with:
- Your order number
- The item you would like to return or exchange
- The reason for your return or exchange
We’ll reply with the return instructions and the address to which your order should be sent.
Please contact us before sending your return so we can identify and process it correctly.
Return conditions
To qualify for a return or exchange, your jewelry should:
- Be unworn and unused
- Be in its original condition
- Be free from damage or signs of wear
- Be returned with its original packaging and included materials
We reserve the right to refuse a return where the product has been used, damaged after delivery or otherwise does not meet the return conditions, subject to your applicable statutory consumer rights.
Return shipping costs
For standard returns and exchanges, the cost of sending the item back to Vonsten Sweden is paid by the customer.
We strongly recommend using a trackable shipping service and keeping your proof of shipment until your return has been completed.
If you are exchanging an eligible item, Vonsten Sweden covers the cost of shipping the replacement item back to you.
Received something damaged or incorrect?
Every Vonsten Sweden order is carefully inspected before dispatch. If you receive an incorrect, damaged or defective item, please contact us at info@vonsten.com within 3 days of delivery.
Include your order number, a description of the issue and clear photographs of the item and packaging.
If the issue is confirmed, we’ll work with you to provide an appropriate solution at no additional shipping cost to you.
This notification period does not limit any statutory rights you may have under applicable consumer law.
Order cancellations
We process orders quickly, usually the same business day or within 1 business day.
If you would like to cancel your order, contact info@vonsten.com as soon as possible.
If your order has not yet been dispatched, we’ll do our best to cancel it and issue a refund. Once an order has been dispatched, it can no longer be cancelled, but you may request a return after receiving it in accordance with our return policy.
Natural stone variations
Every natural stone is unique. Variations in colour, pattern, transparency, texture and natural inclusions are part of the character of genuine stone jewelry.
For this reason, your Vonsten Sweden piece may vary slightly from the photographs shown on our website. These natural variations are not considered defects.
Questions?
For questions about a return, exchange or order, contact us at:
Please include your order number so we can assist you as quickly as possible.
VONSTEN SWEDEN
Stockholm, Sweden
Every stone. Every meaning. Made for you.